Resolving Books

GENERAL

Thank you for visiting our website, www.ResolvingBooksStore.com. The following are the Terms and Conditions for the purchase of products from Bright Gift Ideas Limited ("The Company"). Use of this website constitutes your agreement to be bound by these Terms and Conditions.

QUOTATIONS & PRICING

Quotations are given on the basis of costs at the time of issue. The Company does retain the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates.

PAYMENT

We accept payment online by VISA, MasterCard, American Express, Irish Laser Cards and PayPal. VAT is charged at the current rate where applicable. Goods will only be dispatched once payment has been received in full. All products remain the property of The Company until payment is received in full.

A credit account may be opened by corporate clients, subject to trade references and application approval, on the strict condition that payment is made within 30 days from date of invoice. Please contact us for more information.

PHOTOGRAPHS

We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the product's appearance in the photograph and the item delivered due to manufacturing changes beyond our control.

PRODUCTS UNAVAILABLE FOR DISPATCH

If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) selecting an alternative product or 3) being given a full refund.

SHIPPING

Your order is processed by The Company the moment it is received. Prices of individual items typically do not include delivery charges except where indicated. We employ third-party courier services to deliver your order. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 28 days.

For orders being shipped outside the Republic of Ireland, The Company cannot be held responsible for importation taxes/duty charges.

All address information must be accurate including the postcode where appropriate and the recipient's telephone number. The Company cannot accept responsibility for late or non-delivery if the recipient's address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address.

It is the customer's duty to ensure that someone will be home to sign for the order, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to The Company and a charge will be made for re-delivery to the original or an alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing (perishable items).

RETURNS & REFUNDS

Unwanted, unsuitable or faulty goods can be returned to The Company by the customer or recipient and we aim to make this process as simple as possible.

Unwanted / Unsuitable Goods

Unwanted or unsuitable goods can be returned within 7 working days of receipt as long as the goods are in perfect condition and the packaging remains in an 'as new' state. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item. We recommend using a reliable insured carrier to return the item.

In accordance with the European Directive on Distance Selling, perishable goods or customised/personalised goods made according to custom specifications may not be returned.

Faulty Goods

Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked. We recommend you include this code with the returned item.

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC). These terms do not affect your statutory rights.

ALCOHOL & TOBACCO PRODUCTS

It is illegal for persons under 18 to buy, or attempt to buy alcohol in Ireland. No persons under 18 years of age may place an order with The Company if the product contains alcohol.

COPYRIGHT

Use of any materials on this website is reserved and may not be used elsewhere in any form without the express written permission of The Company.

LAW

These conditions, and all acts of The Company, its Directors and Employees, shall be governed and construed in every way in accordance with the Laws of the Republic of Ireland.