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Customer Service
- Contact Us
- Postage & Packing
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Contact Us
- Please use the contact form to contact us, linked here. We aim to respond to all queries within 4 working hours.
- Postage & Packing
- We ship all books currently via An Post, Ireland's national postal system.
- Shipping costs €1.95 per item with normal delivery within 2-3 working days.
- Privacy & Security
- Your privacy is very important to us. For more information, please see our Privacy Policy.
- Returns & Replacements
- Unwanted, unsuitable or faulty goods can be returned to us and we aim to make this process as simple as possible.
- Unwanted / Unsuitable Goods
Unwanted or unsuitable goods can be returned within 7 working days of receipt as long as the goods are in perfect condition and the packaging remains in an 'as new' state. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item . We recommend using a reliable insured carrier to return the item. Upon receipt, we shall refund payment via the same method as the original order was paid for less the shipping & handling charges. - In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to custom specifications may not be returned.
- Faulty Goods
Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked. We recommend you include this code with the returned item. - Ordering
- We've designed our website to ensure finding and ordering products is easy. Each order can contain one or more products and can be sent to one or multiple shipping addresses. If you do have any queries at any time, please contact us.
- Payment Methods
- We accept payment via...
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Credit/Laser Cards: Visa, MasterCard, Irish Laser Cards and American Express. Unfortunately at present we cannot accept UK debit cards (e.g. Switch).PayPal: You may also pay via your PayPal account.Cheque / Bank Draught: You may also send a cheque, bank draught, postal order or make a bank transfer. These should be made payable to "Bright Gift Ideas Ltd.". Orders will be processed upon clearance and receipt of payment only.
- Credit/Laser Cards: Visa, MasterCard, Irish Laser Cards and American Express. Unfortunately at present we cannot accept UK debit cards (e.g. Switch).
- PayPal: You may also pay via your PayPal account.
- Cheque / Bank Draught: You may also send a cheque, bank draught, postal order or make a bank transfer. These should be made payable to "Bright Gift Ideas Ltd.". Orders will be processed upon clearance and receipt of payment only.
- Viewing Orders
- All past orders can be viewed after logging in.
- Updating Account Information
- Your account information can be viewed and changed after logging in.
